Reference

How We Handle Your Personal Information

When you open an account with us, your privacy matters as much as your account security.

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bbtoto online How We Handle Your Personal Information
REACH OUT ANYTIME

Contact Us About Your Privacy Rights

Team online

Email Support

Send privacy questions to our support team and we'll respond within 24 hours. Use this channel for data access requests, account deletion or concerns about how your information is used.

Live Chat

Chat with our team directly through the platform. Available 09:00–22:00 WIB on weekdays. We answer privacy and account-security questions in real time.

Account Settings

Update your profile data, email and phone number directly in your account settings. Log in, head to Profile, then Privacy & Security to manage your stored information.

HOW WE SECURE IT

Security, Data Retention and Your Control

Encryption Standard

All personal and payment data is encrypted in transit and at rest using industry-standard protocols. Your deposits via DANA, OVO, GoPay and QRIS are tokenised so payment details are never stored on our servers.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your settings and detect fraud. You can disable non-essential cookies in your browser; essential cookies cannot be turned off without losing platform functionality.

Data Retention

We keep your account data for the lifetime of your account plus 3 years after closure to meet legal obligations. Transaction records are retained for 5 years. You can request deletion where local law permits.

Third-Party Sharing

We never sell your data. We share information only with payment processors, fraud-detection partners and regulatory authorities when required by law. Partners sign strict confidentiality agreements.

Account Access Request

You have the right to download a full copy of your personal data. Submit a request via email or live chat, and we'll provide your data in a machine-readable format within 15 business days.

Update or Delete

You can update your email, phone and profile details in account settings anytime. To delete your account, contact support. We'll deactivate your profile and securely erase personal data where local law permits.

Frequently Asked About Your Data on bbtoto online

We deactivate your account immediately and stop all marketing emails. Your transaction history is retained for 5 years to meet local tax and anti-fraud requirements. Personal profile data is kept for 3 years after closure, then deleted. You can request immediate deletion where local law permits by contacting our support team.

Yes. We never store your full payment card or wallet details. Each deposit is tokenised by the payment processor — DANA, OVO, GoPay or QRIS handles the sensitive data directly. We only see a token, not your actual account numbers. All connections are encrypted with SSL certificates.

Absolutely. Submit a data access request via email or live chat and we'll compile all information we hold about your account — including profile data, login history, deposits, withdrawals and any notes from support interactions — within 15 business days in a downloadable format.

We use cookies for login persistence, fraud detection and gameplay analytics. Essential cookies keep you logged in and cannot be disabled. Non-essential cookies for behaviour tracking can be turned off in your browser settings or via our privacy control panel in account settings. Turning them off may limit some features.

Only our support staff, compliance team and fraud-detection systems can access your data. Staff members are bound by strict confidentiality agreements. We may share information with payment processors, regulatory authorities and law enforcement only when legally required. We never sell your data to third parties.

Update your email, phone and profile details directly in account settings under Privacy & Security. If you spot errors in transaction history or identity verification data, contact our support team via live chat (09:00–22:00 WIB weekdays) or email and we'll investigate and correct it within 3 business days.

We retain all transaction records for 5 years from the date of the transaction to comply with financial and tax regulations in Indonesia. You can view your full transaction history anytime in your account dashboard. After 5 years, records are securely archived and then deleted.

Related Pages

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